Customer Returns


Returns + Warranty


All products are covered by a 12 month Manufacturers Warranty.


1) In the unlikely event that you receive a faulty item from us please out the Returns slip explaining why you need to return the item, we will then issue you with an Authorised Return Number which must be clearly displayed on the front of the returned package. All warranties are offered on a back to base basis. Our Returns address is here https://www.satellitetvshop.co.uk/index.php?route=information/contact

1A) You will need to download this CN22 form and attached this CN22 form to the outside of the outer box along with our return address, please ensure you mark the CN22 form as Returned Goods of NO VALUE, failure to do so will mean the parcel will be refused by us and returned to sender. https://www.postoffice.co.uk/dam/jcr:d3c1e648-20b8-45a6-87db-e976742c08a8/custom-declaration-cn22.pdf

2) If we receive any returns without an Authorised Return Number displayed on the front of the Package then that package will not be opened and held in our stores for you to collect.

3) We do not offer refunds on items bought in error which are not returned in as New Condition.

4) We do not offer refunds on fully installed satellite and aerial systems and we do not offer to remove satellite dishes and aerials after they have been installed to your specifications. If you decide to have your system removed after a period of time we will be happy to quote you for the removal.

5) Pirated software if installed on satellite receivers voids the warranty on satellite receivers

6) All products we sell are covered by the Distance selling Guarrantee

7) To obtain a full refund minus the courier fee of £12.95 the item must be returned to us within 7 days of purchase and have an Authorised Return Number displayed. We do not cover the cost of return postage / courier fees and we do not offer refunds on the cost of carriage to you the end user.

8) Items bought in error will incur a restocking fee of 15%.

9) We do not offer refunds on Foreign Viewing Cards once they have been activated.

10) These terms are part of our terms and Conditions which you agreed to during your purchase from us and as such cannot be changed or challenged.


Happy Shopping + Kind Regards